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Home / ... / Frequently Asked Questions
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Dentrix Enterprise LiveChat - Frequently Asked Questions

Frequently Asked Questions

How does it work?

When a prospect lands on your website that has Live Chat enabled, an operator greets them and engages them in a conversation with the goal of collecting their contact information and reason for contacting your firm. That information is then sent to you for immediate follow-up.

What are the Live Chat hours of service?

We cover your website 24 hours a day, 7 days a week, 365 days a year so you never miss a lead.

Do I chat with the prospect?

No. We have chat operators available 24/7/365 to greet and chat with your site visitors.

What questions do you ask?

We ask different questions depending on the chat, but in general we are trying to get the basics of the visitor’s situation along with their contact information. Our main goal is conversion. We have a specific proven strategy to convert as many contacts as possible.

What happens after the chat is completed?

Once the chat is completed, we immediately send the chat transcript to you via email or text. We can also connect an active chat with your firm using Live Transfer or Instant Callback via phone when certain criteria set by you is met during a chat.

How long does it take to set up?

We usually have clients up and running within a few days of signing an agreement.

Call Us Today!

866.592.7572

Request a Demo

Learn how Dentrix LiveChat can help you drive new patients

Request a Demo

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Contact
  • 800.459.8067
  • Henry Schein One
  • Dentrix Enterprise
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  • American Fork, Utah 84003

Copyright ©2025 Henry Schein One. All rights reserved.
Contact

800.459.8067

Henry Schein One
Dentrix Enterprise
1220 South 630 East Suite 100
American Fork, Utah 84003

Privacy Policy
Terms and Conditions
Cookie Settings
Do Not Sell or Share My Personal Information


Copyright © 2025 Henry Schein One.
All rights reserved.

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To receive additional information about Dentrix Enterprise by email please complete the form below. For questions or to schedule a conversation with a sales specialist request a demo or call 844.896.1707.

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