Get More out of Your Customer Service Plan
Experience an Improved Support Experience
Over the past few months our Dentrix Enterprise team has been highly focused on improving our ability to deliver the highest quality products to you. Our goal is to provide you with the best possible customer experience and to ensure that our products can help you meet your evolving needs.
Our newest version of Dentrix Enterprise, 11.0.44, includes a new feature designed to improve our customer support experience. The Enterprise Customer Telemetry feature automatically collect certain registry and database information which our support staff uses in responding to our customers’ concerns.
No patient-identifiable data, such as patient information, appointment or procedural information, is collected and therefore this feature is HIPAA-compliant.
The information automatically is collected from customer registries and databases once every 90 days. Our support team will also be able to pull this information manually if they need more up-to-date information.
Being able to accurately capture the customer's software version and their global settings will offer a better customer experience and our support and the development teams receive the information they need to address issues that this customer may have. This saves time and eliminates manual gathering of that data when we need to get the information for troubleshooting.
Should you need more information please contact Dentrix Enterprise support.
The Enterprise Customer Telemetry feature, installed as a component of 11.0.44, collects specific system data from the customer’s database which support ordinarily collects from the customer when working to resolve a system or database issue.
Data collected includes 1) global settings; 2) Registry information; 3) Resources such as number of providers (active and inactive) and staff; and 4) Version number.
Enterprise Customer Telemetry does not collect patient identifiable information. We only collect system information which our support staff can use to resolve problems with the proper operation of Dentrix Enterprise and any system add-ons.
The information automatically collects this information every 90 days and stored it in a password-protected support database. Our support team can then access this up-to-date information when a customer calls with an issue. Our support team also can pull this information manually if they need more up-to-date information. This manually pulled information is the same set of data obtained through the automatic process.
Having this accurate information helps us to provider better support to our customers.
Being able to accurately capture the customer's software version and their global settings will provide a better customer experience and our support and the development teams receive the information they need to address issues that this customer may have. This saves time and eliminates manual gathering of that data when we need to get information for troubleshooting. This automated process also helps us have a better understanding of our customer ad they use our product.
We usually have clients up and running within a few days of signing an agreement.
Customer Service Plan Benefits
Henry Schein One is continually expanding the services that we provide to give our customers world-class service. When your Henry Schein One system is kept up to date with the latest version of Dentrix Enterprise software or add-on modules, and with customer service representatives at your fingertips to answer your important questions, you and your staff are free to keep your focus on your patients. Henry Schein One offers powerful options to maximize practice education and drive profitability with flexible, customized support plans that include the following benefits:
Whenever you or a member of your team needs assistance to accomplish a critical task, we're only a phone call, email or chat away. We have answers and solutions.
Dentrix Enterprise Upgrades
We provide our customers with important upgrades, usually made every year. Future versions of Dentrix Enterprise are already being tested, which will enhance your professional image and keep your practice innovative.
Resource Center Access
Your subscription includes unlimited access to an array of online tutorials that cover the Dentrix Enterprise basics, making an easy and convenient solution for training your staff. You can view them at http://www.dentrixenterprise.com/support/resource-center at any time. Online training will empower your team and maximize your investment in Dentrix Enterprise.
Online Knowledge Base
Over many years, we have accumulated a wealth of information that our customer support technicians use to answer questions. We have made this knowledge base available to you as an added value to your subscription, helping you find solutions to the everyday challenges of managing your organization. You can simply log on to our secure website and search key words to find the information you need.
We regularly host webinars for the Dentrix Enterprise community to provide you with a low-cost, convenient way to grow your knowledge. Can't join us for the live broadcast? Just log in later and view at your convenience. Staying educated has never been so easy.
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We are continually adding value, discounts and privileges to your customer service plan. As new products and services become available, we work to make sure our valued customers receive special consideration. Our goal is to help you maximize your investment.
Dentrix Enterprise Service Plans are available to our existing customers as either yearly or monthly contracts. Please contact us at 800.459.8067 for pricing.