Customer Service Plan

Get More out of Your Customer Service Plan

Henry Schein One is continually expanding the services that we provide to give our customers world-class service. When your Henry Schein One system is kept up to date with the latest version of Dentrix Enterprise software or add-on modules, and with customer service representatives at your fingertips to answer your important questions, you and your staff are free to keep your focus on your patients. Henry Schein One offers powerful options to maximize practice education and drive profitability with flexible, customized support plans that include the following benefits:

• Technical Support

  
  Whenever you or a member of your team needs assistance to accomplish a critical task, we're only a phone call, email or chat away. We have answers and solutions.

• Dentrix Enterprise Upgrades

  
  We provide our customers with important upgrades, usually made every year. Future versions of Dentrix Enterprise are already being tested, which will enhance your professional image and keep your practice innovative.

• Resource Center Access

  • On-Demand Training

    
    Your subscription includes unlimited access to an array of online tutorials that cover the Dentrix Enterprise basics, making an easy and convenient solution for training your staff. You can view them at http://www.dentrixenterprise.com/support/resource-center at any time. Online training will empower your team and maximize your investment in Dentrix Enterprise.

  • Online Knowledge Base

    
    Over many years, we have accumulated a wealth of information that our customer support technicians use to answer questions. We have made this knowledge base available to you as an added value to your subscription, helping you find solutions to the everyday challenges of managing your organization. You can simply log on to our secure website and search key words to find the information you need.

  • Webinars

    
    We regularly host webinars for the Dentrix Enterprise community to provide you with a low-cost, convenient way to grow your knowledge. Can't join us for the live broadcast? Just log in later and view at your convenience. Staying educated has never been so easy.

• Quarterly Newsletter

  
  Packed full of tips, tricks and important product information, our newsletter helps you stay informed.

• And More!

  
  We are continually adding value, discounts and privileges to your customer service plan. As new products and services become available, we work to make sure our valued customers receive special consideration. Our goal is to help you maximize your investment.