Dr. Christopher Lugo saw administrative challenges to the growth of his multilocation practice, Puget Sound
Pediatric Dentistry. Faced with redundancies and inefficiencies, he knew something had to change. In April 2013, Dr. Lugo and his staff invested in Dentrix Enterprise, allowing the practice to transform from a single-practice mind-set to a multilocation, multispecialty mind-set by centralizing functions and allowing the team more time to focus on expanding the practice.
When we opened our second office, in Lake Stevens, WA, it was only a 15-minute drive from our main office in Marysville. Our patients wanted the flexibility to travel to both locations depending on which provider was there and which appointments were available. We were managing hundreds of duplicate charts, which distracted us from the overall big picture. That’s when we decided to invest in Dentrix Enterprise.
As a result, everything now flows smoothly between the groups. Dentrix Enterprise has centralized all our data, so patients no longer have to fill out their health history at each office. It also allows us to have multiple providers and specialties in multiple locations, all managed from the same database. Dentrix Enterprise standardizes operations clinically and administratively through centralized scheduling, billing, collections, continuing care, accounts receivable, insurance processing, and integrated third-party applications.Read More
Dr. Christopher Lugo
Owner, Puget Sound Pediatric Dentistry