Long Term Support

Feel Confident as We Build a Better Product Experience

Henry Schein One is excited to announce an update to our Dentrix Enterprise product lifecycle management policy, aimed at delivering the highest quality products to you and driven by customer feedback. Our goal is to provide you with the best possible customer experience and to ensure that our products meet your evolving needs.

We have indicated in the past that we will support and maintain “two previous versions” of Dentrix Enterprise. Effective immediately, we have updated this to include specifics for Long-Term Support (LTS) releases, in which a stable release of Enterprise Versions is maintained for a longer and more predictable timeframe than previously stated. This update in policy allows us to focus all our resources and efforts on the stability and performance of each current release plus two versions strategically designated as LTS.

Currently, 11.0.2.1141 (CU8) and 11.0.43 have been designated as LTS versions.

Regardless of which version you are on, the designation of standard or LTS will not impact technical support service and assistance included in your customer support plan. Product maintenance and support, such as developing scripted code changes, hot fixes, or patches, will be available much faster by maintaining or updating your system and workstations to one of the current LTS versions or the standard current release.

Should you be on a non-LTS version and identify a need for a service patch, support will assist you through the process of updating your system and workstations to one of the LTS version which will include the service patch.

This information will be kept updated on this page as additional information is released or as LTS versions change.

Please contact Product Support, your Customer Success Manager or your Program Manager should you have additional questions and see the Frequently Asked Questions section below.

Great News about New Version releases!

Henry Schein One and Dentrix Enterprise must be mindful of our customer’s voice and best interests as they focus on delivering patient care. We understand that preparing to accept new versions of our software can be an involved process.

Over the next few months, you will begin experiencing an improved way we are building and deploying new Enterprise versions and updates and we want everyone to join us on this journey.

You will start to notice new versions which focus on small updates with fewer new features on a more regular and consistent cadence. These targeted releases are intended to improve your experience with our software with new features, increased stability and faster repairs to issues that have been uncovered. We are also working to significantly reduce the time it takes to install these updates. Our goal is to make it easier to prepare for accepting new versions with less preparation and training needs and less likelihood of disturbance to your patient care.

Please contact Product Support, your Customer Success Manager or your Program Manager should you have additional questions.