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Flash Discontinuation Update
On January 12, 2021, Adobe disabled Flash for all users. For Dentrix Enterprise users prior to version 11.0.2, this change has unfortunately caused issues with printing treatment plans. A work-around for this issue is available. You can find the details on the Dentrix Enterprise blog and in the Dentrix Enterprise Resource Center, knowledgebase (KB) article #97060. If you need assistance implementing this workaround, contact Dentrix Enterprise Support by phone at 800-459-8067, Option 2, or by email at SupportTL@DentrixEnterprise.com.
Initial Adobe announcements indicated that Flash would continue to work even though it would not be supported, giving more time for software updates.
If you are using a version prior to 11.0.2, we strongly recommend you begin working on your 2021 upgrade strategy. To schedule upgrades to your test and production environments, contact Dentrix Enterprise Support by email at SupportTL@DentrixEnterprise.com or by phone at 800-459-8067, Option 2.
Search the Dentrix Enterprise support knowledgebase, download Dentrix Enterprise manuals, receive Dentrix Enterprise training, and more. Access requires a customer service plan.